This policy explains how Webster Brick Co. collects and uses personal information when you shop, create an account, or contact us.
Information we collect
When you place an order or contact us, we collect information needed to process your request. This may include your name, email address, billing and shipping addresses, contact details, order history, and personalization or design instructions.
If you create an account, our store also records account information so you can sign in, view orders, and manage your details.
Our website and service providers may collect technical information, such as IP addresses, browser information, and activity needed to operate the store, maintain security, and prevent fraud.
How we use information
We use information to process payments, prepare and fulfill orders, arrange shipping or pickup, communicate about orders and design proofs, provide customer support, maintain business records, and protect the store against fraud.
Payments
Stripe processes online payments. Webster Brick Co. does not store full payment card numbers on its website.
Our store may retain transaction identifiers and, where enabled, payment tokens or partial card details needed for receipts, refunds, and support. Stripe processes payment information under its own privacy practices.
Cookies
Our store uses cookies and similar technologies to support shopping carts, checkout, account login, and security.
You can control cookies through your browser settings. Blocking necessary cookies may prevent parts of the store from working correctly.
Sharing information
We share information as needed with service providers that help operate the store, including payment processors, shipping and delivery providers, website service providers, and email services used for customer communication.
We may also disclose information when required by law or necessary to protect legal rights.
We do not sell customer personal information.
Keeping information
We retain order, account, and customer communication records to fulfill orders, provide support, maintain business records, resolve disputes, and meet applicable accounting, tax, and legal obligations.
Retention depends on the type of record, its purpose, and the store’s configured retention settings. Deleting an account does not necessarily delete order records that must be retained.
Requests about your information
Email orders@websterbrick.com to request access to, correction of, or deletion of your personal information.
We may need to verify your identity before handling a request. Some information may need to be retained for legal, accounting, security, or other permitted purposes. We will respond in accordance with applicable requirements.
Updates
We may update this policy as our store or practices change. The current version will be posted on this page.
Contact
For privacy questions or requests, email orders@websterbrick.com.