Production and delivery
Every brick is made to order. Standard production takes approximately 5–7 business days after payment and any required design proof approval. This is the time needed before shipment or pickup readiness; shipping transit time is additional.
We will email tracking details when your shipped order leaves our shop, or contact you when your pickup order is ready.
If we cannot ship within the promised timeframe, we will contact you with a revised shipment date and explain your options to accept the delay or cancel for a refund.
Standard shipping
Standard shipping is included in the listed product price for orders delivered to addresses in the 50 United States and Washington, D.C.
We normally use USPS Ground Advantage or Priority Mail, depending on the packaged order. Larger orders may require multiple parcels or another delivery service.
Shipping to U.S. territories or military addresses is available only when offered at checkout.
Local pickup
Local pickup is available in Provo, Utah. Choose local pickup at checkout to receive an automatic $10 discount per order.
Orders must be paid in full before production and pickup. We will contact you when your order is ready to arrange collection. Selecting pickup does not mean your brick is immediately available.
Returns and exchanges
Personalized items made with custom names, dates, text, or artwork generally cannot be returned for a change of mind.
Unused, unpersonalized standard items may be returned within 14 days of delivery in their original condition. Contact orders@websterbrick.com before sending a return so we can provide instructions.
For a change-of-mind return, the customer pays return postage. This does not apply to remedies for damaged, defective, or incorrect items.
If your order is defective or does not match the approved order details, contact us so we can review the issue and arrange an appropriate replacement or refund.
Damage in transit
Please contact orders@websterbrick.com as soon as you notice shipping damage, preferably within 48 hours of delivery.
Include your order number and photos of the damaged brick and its packaging, if available. Keep the packaging while we review the issue.
For verified transit damage, we will arrange an appropriate replacement or refund at no additional cost. The 48-hour request helps us investigate carrier damage and does not remove rights under applicable law.
Questions
Email orders@websterbrick.com with your order number and a description of the issue.